OBIEE 11g: Error: "Security Service Initialisation Failed - Could Not Initialise Identity Store" When Setting Up Multiple Authentication Providers

(Doc ID 1384054.1)

Last updated on AUGUST 30, 2017

Applies to:

Business Intelligence Suite Enterprise Edition - Version 11.1.1.5.0 [1308] and later
Business Intelligence Server Enterprise Edition - Version 11.1.1.5.0 [1308] and later
Information in this document applies to any platform.
*** Checked for relevance on 29-Oct-2014 ***

Symptoms

You have configured an LDAP authentication server in OBIEE 11.1.1.5.0 and set up Multiple Authentication Providers as described in section 3.2.3.3 Configuring Oracle Business Intelligence to use Multiple Authentication Providers, of the Oracle Fusion Middleware Security Guide for Oracle Business Intelligence Enterprise Edition 11g Release 1 (11.1.1) E10543-04. But when you set up an alternative authentication server, you can no longer log into Answers as the administrator user "weblogic", nor with any LDAP user.
The following error messages are encountered:

[2011-12-01T12:10:25.000+00:00] [OracleBIServerComponent] [ERROR:1] [] [] [ecid: 004gkQwSgksF0FV6y3V^6G0004OA000000] [tid: ff3f2cc0] [13026] Error in getting roles from BI Security Service: 'Error Message From BI Security Service: oracle.bi.security.service.SecurityServiceException: SecurityService::<init> - oracle.security.jps.service.idstore.IdentityStoreException: oracle.security.idm.ConfigurationException: oracle.security.idm.ConfigurationException: java.lang.NullPointerException'

[2011-12-01T12:11:24.000+00:00] [OracleBIServerComponent] [ERROR:1] [] [] [ecid: 64618902864b8bf0:477517b:133f9857f2d:-8000-0000000000000058] [tid: 44017940] [nQSError: 43126] Authentication failed: invalid user/password.

In sawlog0.log:
[2011-12-01T08:29:43.000-02:00] [OBIPS] [ERROR:16] [] [saw.dms.conext.unwrap] [ecid: 004gbgbW9PyF0FV6y3V^6G0002yp000001,0:72] [tid: 1090074944] Failed to restore ctx from reference[[
File:executioncontext.cpp
Line:286
Location:
saw.dms.conext.unwrap
saw.threadpool
saw.threads
ecid: 004gbgbW9PyF0FV6y3V^6G0002yp000001,0:72
ThreadID: 1090074944


In bi_server1-diagnostic.log:
[2011-12-01T09:35:10.045-02:00] [bi_server1] [ERROR] [] [oracle.bi.security] [tid: [ACTIVE].ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: BISystemUser] [ecid: 004gkOyKlOqF0FV6y3V^6G0003wE000000,0:58] [APP: bimiddleware#11.1.1] Security Service initialisation failed - could not initialise Identity Store: oracle.security.jps.service.idstore.IdentityStoreException: oracle.security.idm.ConfigurationException: oracle.security.idm.ConfigurationException: java.lang.NullPointerException

Cause

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