Unable to Save a Smart View Retrieve File - Excel Ends with a Hang
Last updated on AUGUST 01, 2016
Applies to:Hyperion Financial Management - Version 220.127.116.11.00 to 18.104.22.168.102 [Release 9.3 to 11.1]
Information in this document applies to any platform.
When the user opens the Excel file containing SmartView formulas, the user experiences one of the following:
- receives an error message stating that "Excel experienced a serious problem with Oracle Hyperion Smart View for Office, Fusion Edition"
- can open the file and refresh the formulas, but when he or she tries to save it using File -> Save As... Excel hangs. The user has to close Excel manually and cannot save his work
- is not able to open the file, even with the Smart View disabled. Excel just hangs.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms