Error "EPMCSS-00301: Failed To Authenticate User. Invalid credentials" Intermittently When MSAD User Logs Into Workspace. (Doc ID 1389871.1)

Last updated on JULY 28, 2016

Applies to:

Hyperion Planning - Version 11.1.2.1.000 and later
Hyperion Essbase Administration Services - Version 11.1.2.2.000 to 11.1.2.2.000 [Release 11.1]
Information in this document applies to any platform.

Symptoms

“EPMCSS-00387: Failed to authenticate user xxxxxxx from user directory MSAD. Invalid password. LDAP response read timed out, timeout used: 120000ms..Enter valid credentials.”

When attempting to login to EPM Workspace, the following error message is displayed:

EPMCSS-00301: Failed to authenticate user. Invalid credentials.
Enter valid credentials
URI: http://servername:19000/workspace/logon
Code: 1000
Description: An error occurred processing the result from the server.

Cause

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