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Hyperion Shared Service Attempts To Contact a Decommissioned Active Directory Domain Controller In a DNS LookUp Configuration - Login to Workspace Fails With Error: "Invalid Crediantials". (Doc ID 1389885.1)

Last updated on JANUARY 31, 2022

Applies to:

Hyperion BI+ - Version to [Release 11.1]
Information in this document applies to any platform.


External User Directory is configured in Hyperion Shared Services Console with "DNS Lookup" option.

When a Domain Controller fails or is decommissioned from the network, none of the domain users can login to Workspace or Shared Services.  The error message is:

"Invalid Credentials".

When viewing users belonging to the External directory in Shared Services the following error occurs:

"unknown host".


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