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Hyperion Smart View "Error while retrieving information from Hyperion Shared Service" (Doc ID 1391281.1)

Last updated on APRIL 18, 2018

Applies to:

Hyperion Planning - Version: 11.1.2.1.000 and later   [Release: 11.1 and later ]
Information in this document applies to any platform.

Symptoms


When using Hyperion Planning 11.1.2 and Smart View 11.1.2 with Excel 2010 32-bit on Windows 7 32 bit client computers, the following error occurs when attempting to add a shared services URL (http://<servername>:19000/workspace/SmartViewProviders)  to the connections :


"Error while retrieving information from Hyperion Shared Service"

The same error is reported when trying to add a  Provider Service connection using the aps url.

Cause

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