My Oracle Support Banner

Hyperion Smart View "Error while retrieving information from Hyperion Shared Service" (Doc ID 1391281.1)

Last updated on OCTOBER 07, 2022

Applies to:

Hyperion Planning - Version and later
Information in this document applies to any platform.


When using Hyperion Planning 11.1.2 and Smart View 11.1.2 with Excel 2010 32-bit on Windows 7 32 bit client computers, the following error occurs when attempting to add a shared services URL (http://<servername>:19000/workspace/SmartViewProviders)  to the connections :

"Error while retrieving information from Hyperion Shared Service"

The same error is reported when trying to add a  Provider Service connection using the aps url.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.