Cannot Log into any EPM Products Registered with Shared Services after Changing Password in MSAD

(Doc ID 1392996.1)

Last updated on APRIL 30, 2018

Applies to:

Hyperion Essbase - Version 9.3.3.0.00 and later
Information in this document applies to any platform.
***Checked for relevance on 25-Sep-2013***

Symptoms

After changing the password for the service account in the MSAD active directory and configuring the same password in the Shared Services Console, you can no longer log into any products which are registered with Shared Services.

Changes

The Active Directory password has been changed and Shared Service has been configured to use the new password.

Cause

	Sign In with your My Oracle Support account
	Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms