Financial Reporting Error "The returned error code is: -5: The system denied access to the specified file". Added Documents Do Not Appear in Complete Book in PDF. (Doc ID 1402502.1)

Last updated on AUGUST 08, 2016

Applies to:

Hyperion BI+ - Version 11.1.2.1.000 and later
Information in this document applies to any platform.

Symptoms

Adding a third party document (e.g. text document, MS Office file) into a Financial Reporting (FR) book, will not display the document in the output when running "Complete Book in PDF".

The CPU on the FR Print server may appear to hang at 50% CPU. The following error messages appear in the FRPrintlogging.log:

[arg: -5: The system denied access to the specified file.] [arg: ] Cannot retrieve the document file: {0} The returned error code is: -5: The system denied access to the specified file.
...
[arg: 0: The system is out of resources.] [arg: ] Cannot print document file: {0} \n\tError code: 0: The system is out of resources.
...
Cannot print instance or book: {0}. The print file is not produced.
...
Error generating the bookmark outline for {0}
...
No table of contents in book {0}

Cause

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