Newly Provisioned OID User Receives Error when Attempting to Access Planning: "Failed To Sync With User Provisioning"
(Doc ID 1405005.1)
Last updated on DECEMBER 09, 2019
Applies to:Hyperion Planning - Version 184.108.40.206.000 and later
Information in this document applies to any platform.
*** Checked for Currency July 13,2015 ***
When attempting to access a Hyperion Planning application using an Oracle Internet Directory (OID) user that has been provisioned for Planning, the following error occurs:
Failed to sync with user provisioning. Check planning log for details.
The Planning logs contain the following errors:
Error Code: 2
com.hyperion.css.CSSAuthenticationException: 25:1005:Authentication failed for user <USERNAME>. Enter valid credentials.
com.hyperion.planning.HspRuntimeException: An error occurred while adding user to Essbase. Please check the Essbase log for details.
com.hyperion.planning.HspRuntimeException: Failed to sync with user provisioning. Check Planning log for details
The same user can login to EPM Workspace and Hyperion Shared Services.
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