Newly Provisioned OID User Receives Error when Attempting to Access Planning: "Failed To Sync With User Provisioning" (Doc ID 1405005.1)

Last updated on JULY 28, 2016

Applies to:

Hyperion Planning - Version and later
Information in this document applies to any platform.
*** Checked for Currency July 13,2015 ***


When attempting to access a Hyperion Planning application using an Oracle Internet Directory (OID) user that has been provisioned for Planning, the following error occurs:

Failed to sync with user provisioning. Check planning log for details.

The Planning logs contain the following errors:


Error Code: 2
com.hyperion.css.CSSAuthenticationException: 25:1005:Authentication failed for user James Bond. Enter valid credentials.
at com.hyperion.css.CSSAbstractAuthenticator.authenticateUser(
at com.hyperion.css.CSSAPIAuthenticationImpl.authenticate(


com.hyperion.planning.HspRuntimeException: An error accurred while adding user to Essbase. Please check the Essbase log for details.
com.hyperion.planning.HspRuntimeException: Failed to sync with user provisioning. Check Planning log for details

The same user can login to EPM Workspace and Hyperion Shared Services.


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