Unable to Start EPM 11.1.2.1 Web Applications (Workspace, Shared Services)

(Doc ID 1405152.1)

Last updated on MARCH 26, 2018

Applies to:

Hyperion Essbase - Version 11.1.2.1.000 and later
Information in this document applies to any platform.
***Checked for relevance on 02-Jun-2014***

Symptoms


On 11.1.2.1.000 version, CSS

When attempting to access any of the web applications, i.e. Shared Services or EPM Workspace
the following error occurs.

ERROR
-----------------------
Error 404 -- Not Found
From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1\
10.4.5 404 Not Found
The server has not found anything matching the Request-URI.  No indication is given on whether the condition is temporary or permanent. 


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Launch the Shared Services Console or the EPM Workspace console and you will get the error above. 


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access Shared Services or any other web applications to provision users or run reports. 

Cause

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