Hyperion Financial Management Load and Extract Tasks in Workspace Fail (Doc ID 1437041.1)

Last updated on SEPTEMBER 09, 2024

Applies to:

Symptoms

Users cannot access any of the Hyperion Financial Management(HFM) tasks like load or extract in Workspace. Some LCM actions also do not complete successfully.

In Workspace, the following error message may appear:

An unknown error has occurred in Oracle Hyperion Financial Management, Fusion Edition.

Error Number:-2147220992
Error Description:
Error Source:
PAge On which Error Occurred:/hfm/loadextract/ExtractMemebrLists.as

Error from Procman log:

FAST IO DISALLOWED
ACCESS DENIED
\\ServerA\Oracle\Middleware\user_projects\epmsystem\products\FinancialManagement\Web\FileTransferData

Desired Access: Read Attributes
Disposition: Open
Options: Open Reparse Point
Attributes: n/a
ShareMode: Read, Write, Delete
AllocationSize: n/a

If there are LCM problems, you will see messages similar to the below error from SharedServices_LCM.log:

[FoundationServices0] [ERROR] [EPMLCM-30034] [oracle.EPMLCM] [tid: 21] [userId: <anonymous>] [ecid: <ecid>] [SRC_CLASS: com.hyperion.lcm.common.LCMLogger] [APP: SHAREDSERVICES#11.1.2.0] [SRC_METHOD: logMessages:937] Failed in communicating to Hyperion Financial Management remote service at URL "http://ServerA:19000/hfmlcmservice/LCMWS.asmx" during "import" operation for application name "COMMA" and cluster name "HFMCluster". Nested exception is [MESSAGE - org.apache.axis2.AxisFault: Server was unable to read request. ---> There is an error in the XML document. ---> Access to the path
'\\ServerA\Oracle\Middleware\user_projects\epmsystem3\products\FinancialManagement\Web\FileTransferData\05f8ce74-ce2f-4ddf-9cff-e117e911f0cc' is denied., LCM METHOD CALL - com.hyperion.lcm.ws.client.LCMWSLCMWSSoapStub._import(693), ROOT CAUSE - org.apache.axis2.util.Utils.getInboundFaultFromMessageContext(434)] .

Changes

EPM Oracle instance Home directory and Hyperion Financial Management web configuration has been configured with a shared drive in the distributed environment, based on a note appeared in the EPM system Configurator 11.1.2.1 (selecting Oracle Home screen)

Cause

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