Hyperion Financial Management Load and Extract Tasks in Workspace Fail

(Doc ID 1437041.1)

Last updated on JANUARY 20, 2017

Applies to:

Hyperion Financial Management - Version 11.1.2.1.000 and later
Information in this document applies to any platform.
8.5.15

Symptoms

Users  can not access any of the Hyperion Financial Management tasks like load or extract in Worksapce. Some LCM actions also do not complete succesfully.

In workspcae the following error message may appear:

An unknown error has occurred in Oracle Hyperion Financial Management, Fusion Edition.

Error Number:-2147220992
Error Description:
Error Source:
PAge On which Error Occurred:/hfm/loadextract/ExtractMemebrLists.as

Error from Procman log:

FAST IO DISALLOWED
ACCESS DENIED
\\ServerA\Oracle\Middleware\user_projects\epmsystem\products\FinancialManagement\Web\FileTransferData

Desired Access: Read Attributes
Disposition: Open
Options: Open Reparse Point
Attributes: n/a
ShareMode: Read, Write, Delete
AllocationSize: n/a


If there are LCM problems, you will see messages similar to the below error from SharedServices_LCM.log:

[FoundationServices0] [ERROR] [EPMLCM-30034] [oracle.EPMLCM] [tid: 21] [userId: <anonymous>] [ecid: 0000JLaD1Wp9_as_ohO5yY1FCzPQ0000IH,0] [SRC_CLASS: com.hyperion.lcm.common.LCMLogger] [APP: SHAREDSERVICES#11.1.2.0] [SRC_METHOD: logMessages:937] Failed in communicating to Hyperion Financial Management remote service at URL "http://ServerA:19000/hfmlcmservice/LCMWS.asmx" during "import" operation for application name "COMMA" and cluster name "HFMCluster". Nested exception is [MESSAGE - org.apache.axis2.AxisFault: Server was unable to read request. ---> There is an error in the XML document. ---> Access to the path
'\\ServerA\Oracle\Middleware\user_projects\epmsystem3\products\FinancialManagement\Web\FileTransferData\05f8ce74-ce2f-4ddf-9cff-e117e911f0cc' is denied., LCM METHOD CALL - com.hyperion.lcm.ws.client.LCMWSLCMWSSoapStub._import(693), ROOT CAUSE - org.apache.axis2.util.Utils.getInboundFaultFromMessageContext(434)] .

Changes

EPM Oracle instance Home directory and Hyperion Financial Managment web configuration has been configured with a shared drive in the distributed environemnt, based on a note appeared in the EPM system Configurator 111.1.2.1 ( selecting Oracle Home screen)

Cause

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