OBIEE 11g: Error: "[nQSError: 75006] Failed To Send MAIL Command" with Agents

(Doc ID 1437728.1)

Last updated on APRIL 26, 2017

Applies to:

Business Intelligence Server Enterprise Edition - Version 11.1.1.3.0 [1905] and later
Business Intelligence Suite Enterprise Edition - Version 11.1.1.3.0 [1905] and later
Information in this document applies to any platform.
***Checked for relevance on 02-Jan-2014***

Symptoms

When running agents (formerly known as iBots), you get the following error message:

Eventually succeeded, but encountered and resolved errors...
Number of skipped recipients: 3 of 9

AgentID: /users/administrator/test12
[nQSError: 75006] Failed to send MAIL command. 5.7.1 Client does not have permissions to send as this sender AgentID: /users/administrator/test12
...Trying SMTP Delivery loop again... Sleeping for 3 seconds. AgentID: /users/administrator/test12
[nQSError: 75006] Failed to send MAIL command. 5.7.1 Client does not have permissions to send as this sender AgentID: /users/administrator/test12
...Trying SMTP Delivery loop again... Sleeping for 5 seconds. AgentID: /users/administrator/test12
[nQSError: 75006] Failed to send MAIL command. 5.7.1 Client does not have permissions to send as this sender AgentID: /users/administrator/test12
...Trying SMTP Delivery loop again... Sleeping for 8 seconds. AgentID: /users/administrator/test12
[nQSError: 75006] Failed to send MAIL command. 5.7.1 Client does not have permissions to send as this sender AgentID: /users/administrator/test12
Exceeded number of SMTP delivery retries.

Cause

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