In Application Event Log When Starting DRM Console Error: exception message : "Could not locate user 'x'" (Doc ID 1439312.1)

Last updated on JULY 28, 2016

Applies to:

Hyperion Data Relationship Management - Version 11.1.1.2.00 and later
Information in this document applies to any platform.

Symptoms


When starting the DRM service the following error is being seen (where x is a username and --- represents where the log has been cut to save space in the note):

Event Type: Error
Source: MDM NTier Process Manager
---
exception class   : EOleException
exception message : Could not locate user 'x'.


The user that is given in the error is being used for the 'Engine Login' in the DRM console (Configuration > Database Settings).

Changes

If this has worked in the past then the user used in the DRM Console for the 'Engine Login' has either been changed to a different user or the user has been removed.


If the DRM console has been pointed to a different database schema then there is also the possibility that this has been pointed to an incorrect schema that does not contain this user.

Cause

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