FCM Stopped Sending Emails

(Doc ID 1450322.1)

Last updated on JANUARY 12, 2018

Applies to:

Hyperion Financial Close Management - Version 11.1.2.1.000 to 11.1.2.4.100 [Release 11.1]
Information in this document applies to any platform.

Symptoms

On 11.1.2.1.000 version, emails are periodically not sending to users. A reboot of the server normally resolves the issue temporarily. The following error is thrown in the SOA log:

 

at oracle.apps.epm.fcc.model.applicationModule.server.serviceinterface.SOAAMServiceImpl_rguu41_SOAAMServiceImpl.__WL_invoke(Unknown Source)
  at weblogic.ejb.container.internal.SessionRemoteMethodInvoker.invoke(SessionRemoteMethodInvoker.java:40)
  at oracle.apps.epm.fcc.model.applicationModule.server.serviceinterface.SOAAMServiceImpl_rguu41_SOAAMServiceImpl.getTaskDetails(Unknown Source)
  at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

Cause

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