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FDM Drops DCOM Connectivity At Random Error: "Unable to create Load Balance Manager object Error=-2147467238" (Doc ID 1458633.1)

Last updated on JANUARY 04, 2018

Applies to:

Hyperion Financial Data Quality Management - Version 11.1.2.1.000 and later
Information in this document applies to any platform.

Symptoms

The Financial Data Quality Management (FDM) application server keeps stopping and each time the DCOM username and password has to be entered in the config manager and load balancer to get it working again. The following error message appears:

Unable to create Load Balance Manager object!
Configuration directory could not be located.
Error=-2147467238 - Retrieving the COM class factory for component with CLSID {E652643D-6CC1-48AC-915D-01842B04F292} failed due to the following error: 8000401a.
Source=TaskManagerService - at TaskManagerService.TaskItem.fGetConfigFolder()

Cause

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