OBIEE 11g: Error: "You are not currently signed in to the Oracle BI Server." (Doc ID 1460297.1)

Last updated on MAY 28, 2012

Applies to:

Business Intelligence Server Enterprise Edition - Version 11.1.1.5.0 [1308] and later
Business Intelligence Suite Enterprise Edition - Version 11.1.1.5.0 [1308] and later
Information in this document applies to any platform.

Symptoms

You have installed OBIEE 11.1.1.5.0 with Oracle Internet Directory 11.1.1.4 and Oracle Access Manager 11.1.1.3 for single-sgn on where users reside in MS Active Directory 2003.  After presenting their credentials to Oracle Access Gate, then navigating to OBIEE analytics, some users are logged in successfully to OBIEE, while the other users are not logged in and see the following error:

You are not currently signed in to the Oracle BI Server.
If you have already signed in, your connection might have timed out, or a communications or server error may have occurred.
To sign in again, click here. If the problem persists, please contact the site's administrator.

You also saw the following errors in the bi_server1.out log file:

<Debug> <SecurityAtz> <BEA-000000> <com.bea.common.security.internal.service.AuthorizationServiceImpl.isAccessAllowed returning adjudicated: true>
java.security.PrivilegedActionException: oracle.bi.security.service.SecurityServiceException: SecurityService::assertUserWithLanguage - 'testuser' was asserted but could not located within the Identity Store.
at java.security.AccessController.doPrivileged(Native Method)
...
Caused by: oracle.security.idm.ObjectNotFoundException: No User found matching the criteria
at oracle.security.idm.providers.stdldap.util.DirectSearchResponse.initSearch(DirectSearchResponse.java:174)

The difference between the users was that those users who had spaces or special characters (such as a comma) in their Full Name attribute in Active Directory were the ones who were not logged in to OBIEE.

 

Cause

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