Unable to Connect or Add an Essbase Server in Essbase Administration Services (EAS) Console: "Error: 105: Login with token to MaxlJni" or "Error: 0 in Essbase Administration Services: The database is not accepting a connection" (Doc ID 1469492.1)

Last updated on MAY 22, 2017

Applies to:

Hyperion Essbase Administration Services - Version 11.1.2.0.00 and later
Information in this document applies to any platform.
*** Combined 1469146.1 information which has been deleted ***

Symptoms

After applying an EAS Patch Set Update (PSU), users are unable to expand a defined Essbase server or add a new Essbase Server in the EAS Console.  The message panel displays the error(s):

"Error: 105: Login with token to MaxlJni"

 Error: 0: The database is not accepting a connection

Essbase Server: {servername} com.essbase.eas.essbase.defs.ServerCommands.
Error: 0: Your session is not connected to the Essbase agent/server.

There may also be an error in the eassserver.log:

[2017-05-15T10:09:47.796-03:00] [EssbaseAdminServices0] [ERROR] [] [oracle.epm.essbase.eas] [tid: 31] [userId: <anonymous>] [ecid: 00ifYODYMxAFw0zqvx06Fz4Jsyi1j3Iyc0000sw0000QB,0:1] [APP: EAS#11.1.2.0] [URI: /eas/eas] Failed to get MaxlConnection
[2017-05-16T01:41:19.964-03:00] [EssbaseAdminServices0] [WARNING] [ESSEAS-00100] [oracle.epm.essbase.eas] [tid: 12] [userId: <anonymous>] [ecid: 0000LkFZqmqFg4K6yVV^6G1P6cBg000000,0] [APP: EAS#11.1.2.0] Unknown error occurred. See below stack trace for details[[
java.lang.UnsatisfiedLinkError: no jmaxl in java.library.path
at java.lang.ClassLoader.loadLibrary(ClassLoader.java:1738)

 

Changes

Applied an EAS Patch Set Update (PSU) and possibly other product patches, e.g. Shared Services.

Cause

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