OBIEE 11g: Error: "Graphing Engine Is Not Responding" when Displaying a Report (Doc ID 1471571.1)

Last updated on APRIL 25, 2016

Applies to:

Business Intelligence Suite Enterprise Edition - Version 11.1.1.5.0 [1308] and later
Business Intelligence Server Enterprise Edition - Version 11.1.1.5.0 [1308] and later
Information in this document applies to any platform.

Symptoms

You have installed OBIEE 11.1.1.5.0 on AIX.  But reports with graphs fail with the following error:

Graphing engine is not responding.

A fatal error occurred while processing the request. The server
responded with: oracle.bi.nanserver.fwk.exception.BISvsException:
java.lang.NullPointerException. 

Looking in the jh.log file, you see the following:

[2012-05-29T17:02:34.905+02:00] [dvt] [WARNING] [] [saw.dvt] [tid: 5] [ecid: b1f58fa5d4e41d93:669281f0:137552ad81c:-8000-000000000003a6e4,0:1:4:1] Error[[
oracle.bi.nanserver.fwk.exception.BISvsException: oracle.bi.nanserver.fwk.exception.BISvsException: java.lang.NullPointerException
at com.siebel.analytics.web.javahostrpccalls.dvt.DVTChartRpcCall.processMessageInternal(DVTChartRpcCall.java:133)
at com.siebel.analytics.javahost.AbstractRpcCall.processMessage(AbstractRpcCall.java:251)
at com.siebel.analytics.javahost.MessageProcessorImpl.processMessage(MessageProcessorImpl.java:193)
at com.siebel.analytics.javahost.Listener$Job.run(Listener.java:223)
at com.siebel.analytics.javahost.standalone.SAJobManagerImpl.threadMain(SAJobManagerImpl.java:207)
at com.siebel.analytics.javahost.standalone.SAJobManagerImpl$1.run(SAJobManagerImpl.java:155)
at java.lang.Thread.run(Thread.java:736)
Caused by: oracle.bi.nanserver.fwk.exception.BISvsException: java.lang.NullPointerException
at oracle.bi.nanserver.fwk.exception.BISvsException.logNewException(Unknown Source)
at oracle.bi.nanserver.fwk.exception.BISvsException.throwException(Unknown Source)

In the presentation server log file, sawlog.log, you see the following error:

2012-05-29T17:02:34.000+02:00] [OBIPS] [ERROR:16] [] [saw.rpc.mis.read] [ecid: b1f58fa5d4e41d93:669281f0:137552ad81c:-8000-000000000003a6e4,0:1:4] [tid: 14628] RPCServer returned a error: Error while executing DVTChartRpcCall.processMessage
oracle.bi.nanserver.fwk.exception.BISvsException: oracle.bi.nanserver.fwk.exception.BISvsException: java.lang.NullPointerException
at com.siebel.analytics.web.javahostrpccalls.dvt.DVTChartRpcCall.processMessageInternal(DVTChartRpcCall.java:133)
at com.siebel.analytics.javahost.AbstractRpcCall.processMessage(AbstractRpcCall.java:251)
at com.siebel.analytics.javahost.MessageProcessorImpl.processMessage(MessageProcessorImpl.java:193)
at com.siebel.analytics.javahost.Listener$Job.run(Listener.java:223)
at com.siebel.analytics.javahost.standalone.SAJobManagerImpl.threadMain(SAJobManagerImpl.java:207)
at com.siebel.analytics.javahost.standalone.SAJobManagerImpl$1.run(SAJobManagerImpl.java:155)
at java.lang.Thread.run(Thread.java:736)
Caused by: oracle.bi.nanserver.fwk.exception.BISvsException: java.lang.NullPointerException
at oracle.bi.nanserver.fwk.exception.BISvsException.logNewException(Unknown Source)
at oracle.bi.nanserver.fwk.exception.BISvsException.throwException(Unknown Source

You tried increasing the value of the <JavaHostReadLimitInKB> parameter in the instanceconfig.xml file, but it did not help.

Cause

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