OBIEE 10g: Error: "An error occurred contacting Oracle BI Presentation Services. If this problem persists, contact your system administrator. Error Codes: GDO7WNZA" (Doc ID 1478148.1)

Last updated on JANUARY 20, 2014

Applies to:

Business Intelligence Server Enterprise Edition - Version 10.1.3.4.1 [1900] to 10.1.3.4.2 [2405] [Release 10g]
Business Intelligence Suite Enterprise Edition - Version 10.1.3.4.1 [1900] to 10.1.3.4.2 [2405] [Release 10g]
Information in this document applies to any platform.
***Checked for relevance on 20-Jan-2014***

Symptoms

The OBIEE 10g presentation server intermittently crashes and restarts.  you see the following error:

An error occurred contacting Oracle BI Presentation Services. If this problem persists, contact your system administrator. Error Codes: GDO7WNZA

The following error is also seen in Windows Event Viewer at the time of the crash:

sawpivotview3r.dll, Faulting application sawserver.exe, version 10.1.3.4, faulting module sawpivotview3r.dll, version 10.1.3.4, fault address 0x00036c42.

Cause

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