OBIEE 11g: Error: "[nQSError: 73006] Cannot obtain Oracle BI Servers from either the primary Cluster Controller or the secondary Cluster Controller specified for the clustered DSN." (Doc ID 1478692.1)

Last updated on JULY 05, 2016

Applies to:

Business Intelligence Server Enterprise Edition - Version 11.1.1.5.0 BP2 and later
Business Intelligence Suite Enterprise Edition - Version 11.1.1.5.0 BP2 and later
Information in this document applies to any platform.
***Checked for relevance on 13-Jan-2014***

Symptoms

You have installed OBIEE 11g in a cluster.  But the managed servers crash periodically, with the following error in the managed server logs:

<Jul 16, 2012 10:39:51 AM EDT> <Error> <WebLogicServer> <BEA-000337> <[STUCK] ExecuteThread: '20' for queue: 'weblogic.kernel.Default (self-tuning)' has been busy for "649" seconds working on the request "weblogic.servlet.internal.ServletRequestImpl@6c174dcc[

You also see errors like the following in sawlog.log:

[2012-07-16T11:16:27.000-04:00] [OBIPS] [ERROR:16] [] [saw.soap.makesession] [ecid: 0000JYGN2mH4ulX5Pv5Eid1G130W000002,0:213] [tid: 1112557888] Invalid session ID
An error occurred during authentication. Try again later or contact your system administrator.
Odbc driver returned an error (SQLDriverConnectW).
State: HY000. Code: 10058. [NQODBC] [SQL_STATE: HY000] [nQSError: 10058] A general error has occurred.
[nQSError: 73006] Cannot obtain Oracle BI Servers from either the primary Cluster Controller or the secondary Cluster Controller specified for the clustered DSN. (HY000)[[
File:soapservicesimpl.cpp

 

Cause

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