Errors SBL-EAI-04308 and "Authentication error. An invalid User Name or Password was entered" When Accessing Segment In OBI EE 11g From Siebel Campaign Management (Doc ID 1479136.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Campaign Management - Version 8.1.1.6 [21233] and later
Business Intelligence Suite Enterprise Edition - Version 11.1.1.5.0 [1308] and later
Information in this document applies to any platform.
***Checked for relevance on 06-Jan-2014***

Symptoms

Siebel Marketing 8.1.1.6 [21233] QF0603 has been integrated with Oracle Busines Intelligence 11.1.1.5 for Campaign Management.

When attempting to access a Segment in Siebel the following error occurs.

ERROR
-----------------------
"Operation 'SAWSessionServiceSOAP' of Web Service 'com.siebel.analytics.web/soap/v1.SAWSessionService' at port 'SAWSessionServiceSoap' failed with the following explanation: "Authentication error. An invalid User Name or Password was entered..(SBL-EAI-04308)"

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Set up Siebel 8.1.1.6 QF0603 along with OBI 11.1.1.5 as per "11g OBIEE Certification with Siebel Marketing for Campaign Management" (<Note 1400715.1>)
2. Try to associate a Segment via Campaigns > Campaign List > Design > Segments/Lists
3. Click 'Add Segment' button
4. Choose a Segment

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms