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Errors SBL-EAI-04308 and "Authentication error. An invalid User Name or Password was entered" When Accessing Segment In OBI EE 11g From Siebel Campaign Management (Doc ID 1479136.1)

Last updated on JANUARY 30, 2022

Applies to:

Siebel Campaign Management - Version [21233] and later
Business Intelligence Suite Enterprise Edition - Version [1308] and later
Information in this document applies to any platform.


Siebel Marketing [21233] QF0603 has been integrated with Oracle Busines Intelligence for Campaign Management.

When attempting to access a Segment in Siebel the following error occurs.

"Operation 'SAWSessionServiceSOAP' of Web Service '' at port 'SAWSessionServiceSoap' failed with the following explanation: "Authentication error. An invalid User Name or Password was entered..(SBL-EAI-04308)"

The issue can be reproduced at will with the following steps:
1. Set up Siebel QF0603 along with OBI as per "11g OBIEE Certification with Siebel Marketing for Campaign Management" (<Note 1400715.1>)
2. Try to associate a Segment via Campaigns > Campaign List > Design > Segments/Lists
3. Click 'Add Segment' button
4. Choose a Segment




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