Last updated on APRIL 13, 2017
Applies to:Business Intelligence Suite Enterprise Edition - Version 126.96.36.199.0  and later
Business Intelligence Server Enterprise Edition - Version 188.8.131.52.0  and later
Information in this document applies to any platform.
***Checked for relevance on 20-Jan-2014***
Your OBIEE 11g server shut down unexpectedly and would not re-start. You see the following error:
Error retrieving user/group data from oracle BI Server's User Population API.
Odbc driver returned an error (SQLExecDirectW) Stat: HY000.
Code 10058 [NQODBC][SQL_STATE:HY000][nQSError:10058] A general error has occurred.
[nQSError:43113] Message returned from OBIS. Error Message from BI Security Service:
[nQSError:12002] Socket communication error at call=Connect:9Number=0) Call=NQRpc: An unknown socket communication error at call=Connect:(Number=0)
Call=NQRpc: An unknown socket communication error has occurred.
[nQSError: 12010] Communication error connecting to remote end point: address = <IP Address>; port=9704.
[nQSError: 46119] Failed to open HTTP connection to server <IP Address> at port 9704. (HY000)
Please have your System Administrator look at the log for more details on this error
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