Hyperion Financial Management Error "An unknown error has occurred in the HsvWebClient object" When Running System Reports

(Doc ID 1486830.1)

Last updated on AUGUST 01, 2016

Applies to:

Hyperion Financial Management - Version 11.1.2.1.000 and later
Information in this document applies to any platform.

Symptoms

When attempting to run Hyperion Financial Management (HFM) system reports (Journal, ICP, etc) in print preview in any format, the below error is displayed:

An unknown error has occurred in the HsvWebClient object.
Show Details:
Error Reference Number: {E3605EF4-5473-4676-881B-FFDC74DA41D1};User Name: admin@Native Directory
Num: 0x800458c5;Type: 0;DTime: 8/26/2012 2:39:20 AM;Svr: SERVER1;File: CHsvReportGeneratorACM.cpp;Line: 887;Ver: 11.1.2.1.104.3701;ExErr: XML document must have a top level element.;
Num: 0x80044080;Type: 1;DTime: 8/26/2012 2:39:20 AM;Svr: SERVER1;File: HFMActionsExecution.cpp;Line: 2424;Ver: 11.1.2.1.104.3701;
Num: 0x80044080;Type: 0;DTime: 8/26/2012 2:39:20 AM;Svr: SERVER1;File: HFMActions.cpp;Line: 72;Ver: 11.1.2.1.104.3701;
Num: 0x80044080;Type: 0;DTime: 8/26/2012 2:39:20 AM;Svr: SERVER1;File: HFMCESAction.cpp;Line: 28;Ver: 11.1.2.1.104.3701;
Num: 0x80044080;Type: 0;DTime: 8/26/2012 2:39:20 AM;Svr: SERVER1;File: Actions.cpp;Line: 380;Ver: 11.1.2.1.104.3701;

Changes

This issue usually affects new installations or recently patched systems.

Cause

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