How to Troubleshoot Excel Crashes During Smart View Use (Doc ID 1486884.1)

Last updated on FEBRUARY 13, 2017

Applies to:

Hyperion Financial Management - Version 9.3.0.0.00 and later
Hyperion Essbase - Version 9.3.0.0.00 and later
Information in this document applies to any platform.

Goal

This is a general guide that helps you determine what to check, and how to collect information for development assistance. 

Point of Clarification.  A Crash is different than a hang.  A Crash is when Excel.exe closes.  You may or may not get an error message when this occurs.  A hang is when Excel.exe just stops responding but is still running.

Solution

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