OBIEE 11g: Error: "Invalid JSON Payload" for all Users Except Administrator on Logging in to Answers (Doc ID 1491610.1)

Last updated on JULY 17, 2017

Applies to:

Business Intelligence Server Enterprise Edition - Version 11.1.1.5.0 [1308] and later
Business Intelligence Suite Enterprise Edition - Version 11.1.1.5.0 [1308] and later
Information in this document applies to any platform.

Symptoms

You have upgraded from OBIEE 10g to 11g.  But when you log in to Answers as any user other than Administrator, you get the following error:

Invalid JSON payload:
,"children":[{"node":{"path":"/shared/ATP","type":1,"attributes":0,"lastModified":1335068236000,"accessed":1335504543000,"created":1334668946000,"permissions":3,"operationPermissions":193,"lastModifiedDisplay":"4/22/2012 12:17:16
AM","accessedDisplay":"4/27/2012 1:29:03 AM","createdDisplay":"4/17/2012
9:22:26
AM","signature":"","properties":{},"caption":"ATP","description":"","ownerGUID":"\\fd\\c8\\aa\\d6\\9b\\78\\37\\4a\\95\\21\\1b\\b0\\37\\3b\\43\\3c","owner":"Futer,
Joshua","extendedAttributes":{}},"children":[{"node":{"path":"/shared/ATP/_portal","type":1,"attributes":8,"lastModified":1335475259000,"accessed":1335475788000,"created":1335210106000,"permissions":15,"operationPermissions":4551,"lastModifiedDisplay":"4/26/2012 5:20:59 PM","accessedDisplay":"4/26/2012 5:29:48
PM",...


You also see the following error in sawlog.log:

[OBIPS] [ERROR:16] [] [saw.rpc.mis.read]
[ecid: b8f807714a3716df:-48958732:1394c8b3718:-8000-0000000000001f50,0:1]
[tid: 6988]
RPCServer returned a error: Error while executing PDFRpcCall.processMessage
oracle.xdo.XDOIOException: java.io.IOException: The filename, directory name, or volume label syntax is incorrect
at oracle.xdo.template.FOProcessor.generate(FOProcessor.java:1063)

You have followed the steps suggested in <note 1334793.1> - Obi 11g Unable To Save Object With Specific User: Invalid Json Payload Error, but the problem still occurs.

Changes

 Upgrade from OBIEE 10g to 11g

Cause

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