OBIEE 11g: Error: "Invalid JSON Payload" for all Users Except Administrator on Logging in to Answers (Doc ID 1491610.1)

Last updated on FEBRUARY 15, 2019

Applies to:

Symptoms

You have upgraded from OBIEE 10g to 11g.  But when you log in to Answers as any user other than Administrator, you get the following error:

Invalid JSON payload:
,"children":[{"node":{"path":"/shared/ATP","type":1,"attributes":0,"lastModified":1335068236000,"accessed":1335504543000,"created":1334668946000,"permissions":3,"operationPermissions":193,"lastModifiedDisplay":"4/22/2012 12:17:16
AM","accessedDisplay":"4/27/2012 1:29:03 AM","createdDisplay":"4/17/2012
9:22:26
AM","signature":"","properties":{},"caption":"ATP","description":"","ownerGUID":"\\fd\\c8\\aa\\d6\\9b\\78\\37\\4a\\95\\21\\1b\\b0\\37\\3b\\43\\3c","owner":"Futer,
Joshua","extendedAttributes":{}},"children":[{"node":{"path":"/shared/ATP/_portal","type":1,"attributes":8,"lastModified":1335475259000,"accessed":1335475788000,"created":1335210106000,"permissions":15,"operationPermissions":4551,"lastModifiedDisplay":"4/26/2012 5:20:59 PM","accessedDisplay":"4/26/2012 5:29:48
PM",...

You also see the following error in sawlog.log:

[OBIPS] [ERROR:16] [] [saw.rpc.mis.read]
[ecid: b8f807714a3716df:-48958732:1394c8b3718:-8000-0000000000001f50,0:1]
[tid: 6988]
RPCServer returned a error: Error while executing PDFRpcCall.processMessage
oracle.xdo.XDOIOException: java.io.IOException: The filename, directory name, or volume label syntax is incorrect
at oracle.xdo.template.FOProcessor.generate(FOProcessor.java:1063)

You have followed the steps suggested in note 1334793.1 - Obi 11g Unable To Save Object With Specific User: Invalid Json Payload Error, but the problem still occurs.

Changes

 Upgrade from OBIEE 10g to 11g

Cause

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