Unable to start EPMA Server v11.1.2.x Service (Doc ID 1501814.1)

Last updated on AUGUST 08, 2016

Applies to:

Hyperion Planning - Version 11.1.2.1.000 and later
Information in this document applies to any platform.
1.6.15

Symptoms

Unable to start the EPMA Server Service.  The below error is reported in the Event Viewer for EPMA Dimension Server/ EPMA Server:

Hyperion.CommonServices.Exceptions.DataAccessLayerException: To run the Dimension Server, both ALLOW_SNAPSHOT_ISOLATION and READ_COMMITTED_SNAPSHOT database settting must be set to 'ON'. Their values are currently 'OFF' and 'OFF' respectively. Please consult the product documentation for details.

Cause

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