OBIEE 11g: Enterprise Manager Displays a Blank Screen after Installation of OBIEE 11g On AIX (Unix / Linux)

(Doc ID 1502410.1)

Last updated on OCTOBER 31, 2012

Applies to:

Business Intelligence Suite Enterprise Edition - Version 11.1.1.5.0 [1308] and later
Enterprise Manager for Fusion Middleware - Version 11.1.1.5.0 and later
Business Intelligence Server Enterprise Edition - Version 11.1.1.5.0 [1308] and later
Generic Linux
Generic Linux

Symptoms

You have installed OBIEE 11g (11.1.1.6.0) on AIX 6.1.  The installation completed successfully; however, Enterprise Manager console is not opening properly. Only the left side links come up, like Application Deployment. Business Intelligence, etc., but you cannot click and nothing comes up on Farm_bifoundation_domain side (i.e right side.)

Similar to this image:

 

 

 

 The AdminServer.log includes the following:

 

####<Oct 17, 2012 12:15:42 PM EDT> <Info> <Common> <dctsad20> <AdminServer> <MDSPollingThread-[owsm, jdbc/mds/owsm]> <> <> <0000JdfKlux6qIZvhksXp41GVST^000002> <1350490542227> <BEA-000628> <Created "1" resources for pool "mds-owsm", out of which "1" are available and "0" are unavailable.>
####<Oct 17, 2012 12:28:48 PM EDT> <Error> <HTTP> <dctsad20> <AdminServer> <[ACTIVE] ExecuteThread: '15' for queue: 'weblogic.kernel.Default (self-tuning)'> <> <> <a661491647c46ae6:54306c27:13a6b52e0d8:-8000-00000000000006f9> <1350491328539> <BEA-101017> <[ServletContext@-1708430375[app:em module:/em path:/em spec-version:2.5]] Root cause of ServletException.
java.lang.NoClassDefFoundError: sun.font.SunFontManager (initialization failure)
...
..

####<Oct 17, 2012 12:28:48 PM EDT> <Notice> <Diagnostics> <dctsad20> <AdminServer> <[ACTIVE] ExecuteThread: '11' for queue: 'weblogic.kernel.Default (self-tuning)'> <> <> <a661491647c46ae6:54306c27:13a6b52e0d8:-8000-00000000000006fb> <1350491328545> <BEA-320068> <Watch 'UncheckedException' with severity 'Notice' on server 'AdminServer' has triggered at Oct 17, 2012 12:28:48 PM EDT. Notification details:
WatchRuleType: Log
WatchRule: (SEVERITY = 'Error') AND ((MSGID = 'WL-101020') OR (MSGID = 'WL-101017') OR (MSGID = 'WL-000802') OR (MSGID = 'BEA-101020') OR (MSGID = 'BEA-101017') OR (MSGID = 'BEA-000802'))
WatchData: DATE = Oct 17, 2012 12:28:48 PM EDT SERVER = AdminServer MESSAGE = [ServletContext@-1708430375[app:em module:/em path:/em spec-version:2.5]] Root cause of ServletException.
java.lang.NoClassDefFoundError: sun.font.SunFontManager (initialization failure)
at java.lang.J9VMInternals.initialize(J9VMInternals.java:168)

Cause

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