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OBIEE 11g: Error: "[nQSError: 82095] All recipients rejected by the mail server." when Agent Attempts to Email to Telephone Numbers (Doc ID 1509143.1)

Last updated on JULY 23, 2018

Applies to:

Business Intelligence Suite Enterprise Edition - Version 11.1.1.5.0 BP2 and later
Business Intelligence Server Enterprise Edition - Version 11.1.1.5.0 BP2 and later
Information in this document applies to any platform.
***Checked for relevance on 31-Jul-2014***

Symptoms

You have integrated OBIEE 11.1.1.5 with Active Directory.  When running agents, you see the following error, even though the e-mail is delivered successfully:

Eventually succeeded, but encountered and resolved errors...
   Number of skipped recipients: 1 of 3

   AgentID: /shared/Sample Apps/Samar_Agent_test3
Warning: Recipient +44 9876 123 456 rejected by the mail server 5.1.3 bad
address syntax: +44 9876 123 456    AgentID: /shared/Sample
Apps/Samar_Agent_test3
[nQSError: 82095] All recipients rejected by the mail server.    AgentID:
/shared/Sample Apps/Samar_Agent_test3
   ...Trying SMTP Delivery loop again... Sleeping for 9 seconds.    AgentID:
/shared/Sample Apps/Samar_Agent_test3
Warning: Recipient +44 9876 123 456 rejected by the mail server 5.1.3 bad
address syntax: +44 9876 123 456    AgentID: /shared/Sample
Apps/Samar_Agent_test3
[nQSError: 82095] All recipients rejected by the mail server.    AgentID:
/shared/Sample Apps/Samar_Agent_test3
   ...Trying SMTP Delivery loop again... Sleeping for 7 seconds.    AgentID:
/shared/Sample Apps/Samar_Agent_test3
Warning: Recipient +44 9876 123 456 rejected by the mail server 5.1.3 bad
address syntax: +44 9876 123 456    AgentID: /shared/Sample
Apps/Samar_Agent_test3
[nQSError: 82095] All recipients rejected by the mail server.    AgentID:
/shared/Sample Apps/Samar_Agent_test3
   ...Trying SMTP Delivery loop again... Sleeping for 4 seconds.    AgentID:
/shared/Sample Apps/Samar_Agent_test3
Warning: Recipient +44 9876 123 456 rejected by the mail server 5.1.3 bad
address syntax: +44 9876 123 456   AgentID: /shared/Sample
Apps/Samar_Agent_test3
[nQSError: 82095] All recipients rejected by the mail server.    AgentID:
/shared/Sample Apps/Samar_Agent_test3
Exceeded number of SMTP delivery retries.


Changes

Applied bundle patch BP2 or later on top of 11.1.1.5.0.

Cause

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