When Trying to Logon to the DRM Webclient with an External User CSS User in a Distributed Environment 'An error occurred while trying to log in. The server returned an error' is Seen (Doc ID 1531914.1)

Last updated on JULY 28, 2016

Applies to:

Hyperion Data Relationship Management - Version 11.1.2.2.304 and later
Information in this document applies to any platform.
***1.4.15**

Symptoms

1. External users defined in Foundation Services are unable to logon to the DRM web client in a distributed environment but internal DRM users can log on without problems.

2. After trying to log on with a CSS user the following error is seen in the DRM web interface:

An error occurred while trying to log in.

The server returned an error.

3. The following error is seen in the Windows event log:

YYYY-MM-DD HH:MM:SS,mmm [13] WARN Oracle.Drm.Client [(null)] - Exception processing request
Oracle.Drm.Client.SecurityException: DRM-61026: Unable to create user session for the following reason: Login failed. Invalid user name or password. ---> System.ServiceModel.FaultException`1[Oracle.Drm.Remotable.DrmException]: DRM-61026: Unable to create user session for the following reason: Login failed. Invalid user name or password. (Fault Detail is equal to Oracle.Drm.Remotable.DrmException).
  --- End of inner exception stack trace ---
  at Oracle.Drm.Client.DrmConnection.Open()
  at Oracle.Drm.Client.DrmApplicationItem.GetConnection(String username, String password, String timezoneName, String cultureName, String uiCultureName)
  at Oracle.Drm.Client.Logon.btnLogin_Click(Object sender, EventArgs e)

4. The CSS > General tab of the DRM console shows the following CSS Settings:

1. The CSS Bridge is enabled.
2. JVM Path has been set.
3. Oracle Instance has been set.

Changes

This is a newly installed, distributed environment where DRM external authentication has been enabled.

Cause

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