OBIEE 11g: Error: "SecurityService::getUsersWithPropertyListByTenantIdentity store provider error (HY000)" on Searching for a User in Available Members to an Agent in Recipients Tab (Doc ID 1532284.1)

Last updated on JANUARY 31, 2017

Applies to:

Business Intelligence Suite Enterprise Edition - Version 11.1.1.6.5 and later
Business Intelligence Server Enterprise Edition - Version 11.1.1.6.5 and later
Information in this document applies to any platform.

Symptoms

You have upgraded from OBIEE 11.1.1.6.2.BP1 to OBIEE 11.1.1.6.5.  You create or edit an agent and click on the Recipients tab.  When you try to add recipients, the Users list gives the following error:

Error retrieving user/group data from Oracle BI Server's User Population API.
Odbc driver returned an error (SQLExecDirectW). State: HY000. Code:
10058. [NQODBC] [SQL_STATE: HY000] [nQSError: 10058] A general error has occurred. [nQSError: 43113] Message returned from OBIS. Error Message  From BI Security Service:  SecurityService::getUsersWithPropertyListByTenantIdentity store provider error (HY000) SQL Issued: {call NQSSearchIdentities('USERS','NAME_PATTERN=*')} 

The error does not occur with the lists for Application Roles and Catalog Groups.

Cause

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