EPM Workspace Returns Error: "Internet Explorer cannot display the webpage" (Doc ID 1533185.1)

Last updated on OCTOBER 03, 2022

Applies to:

Symptoms

Enterprise Performance Management (EPM) Workspace web url is not opening and returns the error:

"Internet Explorer cannot display the webpage"

The log files do not show any reference that the Oracle HTTP Server (OHS) is not starting. Following extract is example of the content seen in starter log file:

Detected Java version: 1.6 in: D:\Oracle\Middleware\jdk160_21\jre
Detected OS: Windows Server 2008 R2
parsing buildfile D:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\resources\instance\start.xml with URI = file:/D:/Oracle/Middleware/EPMSystem11R1/common/config/11.1.2.0/resources/instance/start.xml
Project base dir set to: D:\Oracle\Middleware\EPMSystem11R1\common\config\11.1.2.0\resources\instance
[antlib:org.apache.tools.ant] Could not load definitions from resource org/apache/tools/ant/antlib.xml. It could not be found.
 [property] Loading Environment env.
Build sequence for target(s) `start' is [start]
Complete build sequence is [start, stop, ]

start:
( Jan 28, 2013 04.31.02 PM ) Fail [00 min 50 sec] Starting OHS
( Jan 28, 2013 04.33.49 PM ) Pass [02 min 44 sec] Starting FoundationServices
( Jan 28, 2013 04.36.04 PM ) Pass [02 min 12 sec] Starting AnalyticProviderServices
( Jan 28, 2013 04.38.12 PM ) Pass [02 min 06 sec] Starting CalcMgr
( Jan 28, 2013 04.40.33 PM ) Pass [02 min 18 sec] Starting FinancialReporting
( Jan 28, 2013 04.42.30 PM ) Pass [01 min 55 sec] Starting Planning
( Jan 28, 2013 04.42.30 PM ) Pass [ Unknown ] Starting RMI
( Jan 28, 2013 04.42.30 PM ) Pass [ Unknown ] Starting RaFrameworkAgent
( Jan 28, 2013 04.44.33 PM ) Pass [02 min 00 sec] Starting RaFramework
( Jan 28, 2013 04.44.33 PM ) Pass [ Unknown ] Starting ocm

BUILD SUCCESSFUL
Total time: 14 minutes 23 seconds

Note:

• Verification that all required files/folders do exist in the %ORACLE_HOME% directory.
• A Process monitor trace shows that OHS properly accesses the relevant files on startup, but suddenly stop before it starts accessing all dll files involved in the startup process.

Cause

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