"Network Error: The Client or Server Timed Out Waiting to Receive Data Using TCP/IP" when Saving Data in Hyperion Planning Data Form (Doc ID 1548613.1)

Last updated on JULY 28, 2016

Applies to:

Hyperion Planning - Version 11.1.2.0.00 and later
Information in this document applies to any platform.
****12.1.2014***

Symptoms

When you click on SAVE in a Planning web form encounter message "an error occured." The following entries are in the Essbase.log


[Tue Mar 26 13:03:16 2013]Local/ESSBASE0///Error(1042017)
Network error: The client or server timed out waiting to receive data using TCP/IP. Check network connections. Increase the NetRetryCount and/or NetDelay values in the ESSBASE.CFG file. Update this file on both client and server. Restart the client and try again.


[Tue Mar 26 13:03:32 2013]Local/ESSBASE0///Info(1051001)
Received client request: Get Substitution Variable (from user [native://nvid=7cd2e6e8303c7d91:4d2cc112:12c3b428a48:-7f0c?USER])

[Tue Mar 26 13:03:32 2013]Local/ESSBASE0///Error(1051083)
Substitution variable RBMIS09.Main.FC_months_RE_Jan does not exist

[Tue Mar 26 13:03:32 2013]Local/ESSBASE0///Warning(1051003)
Error 1051083 processing request [Get Substitution Variable] – disconnecting


It was verified that all substitution variables do exist.

Cause

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