Unable to Login to Essbase: "Error(1055126) This user has no application access set." (Doc ID 1551990.1)

Last updated on MAY 05, 2017

Applies to:

Hyperion Essbase - Version 11.1.2.1.102 and later
Hyperion Essbase Administration Services - Version 11.1.2.3.500 to 11.1.2.3.500 [Release 11.1]
Information in this document applies to any platform.

Symptoms

Users are unable to login to Essbase.  To get around this error, Essbase needs to be restarted.  This issue happens intermittently. 

With Debug enabled, the following errors are logged:

Essbase.log:

Thu Jun 28 16:36:27 2012]Local/ESSBASE0///1094003008/Info(1051164)
Received login request from [::ffff:{ipaddress}]

[Thu Jun 28 16:36:27 2012]Local/ESSBASE0///1094003008/Error(1055126)
This user has no application access set. Please contact your system administrator

[Thu Jun 28 16:36:27 2012]Local/ESSBASE0///1094003008/Error(1051293)
Login fails due to invalid login credentials

[Thu Jun 28 16:36:27 2012]Local/ESSBASE0///1094003008/Warning(1051003)
Error 1051293 processing request [Login] - disconnecting

SharedServices_Security.log:

2012-09-04T15:45:33.068-04:00] [FoundationServices0] [ERROR] [EPMCSS-00387] [oracle.EPMCSS.CSS] [tid: 51] [userId: <anonymous>] [ecid: 0000JaInmR32VOf5LZp2ie1Ffvsn001M5V,0] [SRC_CLASS: com.hyperion.css.spi.impl.msad.MSADProvider] [APP: WORKSPACE#11.1.2.0] [SRC_METHOD: authenticate] Failed to authenticate user {username} from user directory {MSADServer}. Invalid password. LDAP response read timed out, timeout used:120000ms.. Enter valid credentials.

Cause

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