My Oracle Support Banner

Unable To Login To Analytics (OBIEE) After Renewing The Certificate (Doc ID 1555636.1)

Last updated on JANUARY 23, 2018

Applies to:

Business Intelligence Server Enterprise Edition - Version 11.1.1.7.0 and later
Business Intelligence Suite Enterprise Edition - Version 11.1.1.9.0 to 11.1.1.9.0 [Release 11g]
Information in this document applies to any platform.

Symptoms

After importing and deploying a new certificate, you are not able to login to Analytics (on both port 9704 & 9804)

"Unable to sign in - An error occurred during authentication. Try again later or contact your system administrator"

The following error is seen in the NQserver.log:

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.