Essbase v11.1.2.x Not Externalizing to Shared Services (Doc ID 1559037.1)

Last updated on JULY 29, 2016

Applies to:

Hyperion Essbase - Version 11.1.2.0.00 to 11.1.2.3.000 [Release 11.1]
Information in this document applies to any platform.

Symptoms

The configuration of Essbase shows it was successful, however it was not registered with Shared Services.  The externalization also fails in Essbase Administration Services (EAS), when trying to externalize.  The SharedServices_Security_Client.log shows this message which keeps repeating:

Initializing provider Cache asynchronously. Waiting for Provider Cache to be done. This is a status messages. No action required.
Initializing provider Cache asynchronously. Waiting for Provider Cache to be done. This is a status messages. No action required.
Initializing provider Cache asynchronously. Waiting for Provider Cache to be done. This is a status messages. No action required.

Changes

The external provider(s), i.e.  MSAD or LDAP, were configured before Essbase was configured.

Cause

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