OBIEE 11g: Error: "[nQSError: 17014] Could not connect to Oracle database. [[ [nQSError: 17001] Oracle Error code: 28000, message: ORA-28000: the account is locked" Unable to Start the Scheduler (Doc ID 1563120.1)

Last updated on AUGUST 21, 2016

Applies to:

Business Intelligence Server Enterprise Edition - Version 11.1.1.6.7 and later
Business Intelligence Suite Enterprise Edition - Version 11.1.1.6.7 and later
Information in this document applies to any platform.

Symptoms

When attempting to start the scheduler, either via Enterprise Manager or using the opmnctl command, you get the following error:

[2013-06-17T11:15:10.000-05:00] [OracleBISchedulerComponent] [ERROR:1] [] [] [ecid: 004rpjaaDd17u1ULU6p2ic0000g6000000] [tid: 8b4e1720] [nQSError: 17014] Could not connect to Oracle database. [[
[nQSError: 17001] Oracle Error code: 28000, message: ORA-28000: the account is locked
 at OCI call OCISessionBegin.
]]

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms