OBIEE 11g: Searching For Users To Add As Agent Recipients Errors With 'Error retrieving user/group data from Oracle BI Server's User Population API'

(Doc ID 1566301.1)

Last updated on OCTOBER 19, 2016

Applies to:

Business Intelligence Delivers Option - Version and later
Information in this document applies to any platform.


You are editing or creating an Agent. When you try to search for users in the Recipients tab an error occurs. The following are the steps:

The following error appears in bi_server1-diagnostic.log:

[2013-07-02T16:02:53.286-04:00] [bi_server1] [WARNING] [] [oracle.ods.virtualization.exception] [tid: [ACTIVE].ExecuteThread: '5' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: OIDBISystemUser] [ecid: ed119f9520f1f1b9:7249844d:13fa0d42337:-8000-0000000000001164,0:1:5:1] [ SecurityServicePort] [APP: bimiddleware#11.1.1] [ bimiddleware/security] [ SecurityService] [ bimiddleware_11.1.1] OVD-40066[[
javax.naming.OperationNotSupportedException: [LDAP: error code 53 - Function Not Implemented, search filter attribute displayname is not indexed/cataloged]; remaining name 'dc=us,dc=oracle,dc=com'
    at com.sun.jndi.ldap.LdapCtx.mapErrorCode(
    at com.sun.jndi.ldap.LdapCtx.processReturnCode(
    at com.sun.jndi.ldap.LdapCtx.processReturnCode(
    at com.sun.jndi.ldap.LdapCtx.searchAux(
    at com.sun.jndi.ldap.LdapCtx.c_search(
    at com.sun.jndi.toolkit.ctx.ComponentDirContext.p_search(
    at oracle.ods.virtualization.engine.backend.jndi.JNDIEntrySet.initialize(


Applying a rollup patch ( or higher to an instance on


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