OBIEE 11g: Nothing Happens or Receive Error: "There was an error processing your download. Please check with your administrator." When Exporting to Excel 2007+ but Export to Excel 2003 Works (Doc ID 1568930.1)

Last updated on NOVEMBER 18, 2015

Applies to:

Business Intelligence Suite Enterprise Edition - Version 11.1.1.7.0 and later
Business Intelligence Server Enterprise Edition - Version 11.1.1.7.0 and later
Information in this document applies to any platform.

Symptoms

In 11.1.1.7.0, when attempting to export an analysis to Excel 2007 nothing happens. The browser works for a few seconds and then stops without an Excel file being generated. In 11.1.1.7.1 the following message is encountered:

Error: "There was an error processing your download. Please check with your administrator."

The export works fine if the analysis has only a few columns and rows and can be exported to a .csv file as well as Excel 2003 without issues.

The following message can be seen in the sawlogX.log:

[2013-06-17T11:50:26.000+02:00] [OBIPS] [ERROR:16] [] [saw.rpc.mis.read] [ecid: ...] [tid: 1119684928] RPCServer returned a error: Error while executing ExcelRpcCall.processMessage
oracle.xdo.XDOIOException: com.siebel.analytics.utils.InputStreamWithLimit$ReadOverTheLimitException
   at oracle.xdo.template.fo.FOProcessingEngine.process(FOProcessingEngine.java:417)
   ...
Caused by: com.siebel.analytics.utils.InputStreamWithLimit$ReadOverTheLimitException
   at com.siebel.analytics.utils.InputStreamWithLimit.incTotalBytes(InputStreamWithLimit.java:58)
   ...
[2013-06-17T11:50:26.000+02:00] [OBIPS] [ERROR:31] [] [saw.rpc.mis.read] [ecid: ...] [tid: 1119684928] A fatal error occurred while processing the request. The server responded with: com.siebel.analytics.utils.InputStreamWithLimit$ReadOverTheLimitException.[[

...

Cause

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