OBIEE 11g|12c: Nothing Happens or Receive Error: "There was an error processing your download. Please check with your administrator." When Exporting to Excel 2007+ but Export to Excel 2003 Works
(Doc ID 1568930.1)
Last updated on OCTOBER 14, 2021
Applies to:
Business Intelligence Server Enterprise Edition - Version 11.1.1.7.0 and laterBusiness Intelligence Reporting and Publishing - Version 12.2.1.4.0 to 12.2.1.4.0 [Release 12g]
Information in this document applies to any platform.
Symptoms
In 11.1.1.7.0, when attempting to export an analysis to Excel 2007 nothing happens. The browser works for a few seconds and then stops without an Excel file being generated. In 11.1.1.7.1 the following message is encountered:
Error: "There was an error processing your download. Please check with your administrator."
The export works fine if the analysis has only a few columns and rows and can be exported to a .csv file as well as Excel 2003 without issues.
The following message can be seen in the sawlogX.log:
[OBIPS] [ERROR:16] [] [saw.rpc.mis.read] [ecid: ...] [tid: <TID>] RPCServer returned a error: Error while executing ExcelRpcCall.processMessage
oracle.xdo.XDOIOException: com.siebel.analytics.utils.InputStreamWithLimit$ReadOverTheLimitException
at oracle.xdo.template.fo.FOProcessingEngine.process(FOProcessingEngine.java:417)
...
Caused by: com.siebel.analytics.utils.InputStreamWithLimit$ReadOverTheLimitException
at com.siebel.analytics.utils.InputStreamWithLimit.incTotalBytes(InputStreamWithLimit.java:58)
...
[OBIPS] [ERROR:31] [] [saw.rpc.mis.read] [ecid: ...] [tid: <TID>] A fatal error occurred while processing the request. The server responded with: com.siebel.analytics.utils.InputStreamWithLimit$ReadOverTheLimitException.[[
...
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |