When Opening A Saved Web Form In Excel The Connection And POV In The Web Form Is Lost

(Doc ID 1569282.1)

Last updated on SEPTEMBER 16, 2016

Applies to:

Hyperion Planning - Version 11.1.2.2.300 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.2.2.302 version, Smart View

ACTUAL BEHAVIOR
---------------
When opening Web form in excel , get the following error
"Cannot perform operation. Make sure you are signed onto the server."


EXPECTED BEHAVIOR
-----------------------
The POVs should be present .

STEPS
-----------------------
The issue can be reproduced at will with the following steps:


User  opens a web form in Excel, saves this Excel file, closes  this Excel file and then re open this file again, sometimes there is an error message:
"Cannot perform operation. Make sure you are signed onto the server."
The connection to the application is lost and the POV is lost too.

Cause

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