My Oracle Support Banner

When Opening A Saved Web Form In Excel The Connection And POV In The Web Form Is Lost (Doc ID 1569282.1)

Last updated on MAY 30, 2018

Applies to:

Hyperion Planning - Version 11.1.2.2.300 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.2.2.302 version, Smart View

ACTUAL BEHAVIOR
---------------
When opening Web form in excel , get the following error
"Cannot perform operation. Make sure you are signed onto the server."


EXPECTED BEHAVIOR
-----------------------
The POVs should be present .

STEPS
-----------------------
The issue can be reproduced at will with the following steps:


User  opens a web form in Excel, saves this Excel file, closes  this Excel file and then re open this file again, sometimes there is an error message:
"Cannot perform operation. Make sure you are signed onto the server."
The connection to the application is lost and the POV is lost too.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.