EPM Configurator Error "An unexpected error occurred and the application will have to shut down" (Doc ID 1570293.1)

Last updated on FEBRUARY 05, 2016

Applies to:

Hyperion Financial Management - Version 11.1.2.1.000 and later
Information in this document applies to any platform.
feb 2016

Symptoms

When running the configuration utility on Hyperion Financial Management (HFM) server, after selecting EPM instance the following error message is displayed:

An unexpected error occurred and the application will have to shut down. Review the error log, correct the error condition and re-launch the application.

Configtool.log shows the error

Unexpected error:[[
java.lang.NullPointerException
at com.hyperion.hit.tool.deploy.utils.SharedInstanceUtil.isSharedModel(SharedInstanceUtil.java:41)
at com.hyperion.config.wizard.impl.AppServerConfigurationForm.updateFields(AppServerConfigurationForm.java:448)
at com.hyperion.config.wizard.impl.AppServerConfigurationRule.validate(AppServerConfigurationRule.java:56)
at com.hyperion.hit.wizard.Wizard$NextClass.run(Wizard.java:504)
at java.lang.Thread.run(Thread.java:619)

Example of the error stack trace in the Registry.log file:

[2013-07-16T23:31:49.526+03:00] [EPMREG] [ERROR] [EPMREG-11003] [oracle.EPMREG.REG] [tid: 14] [ecid: 0000JzdBhKhFs1WFLznJ8A1HtQq7000005,0:1] Host HSS could not be resolved.

Cause

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