OBIEE 11g Unable To Create System User Connection To BI, get Server Error: 'Error Retrieving User/Group Data From Oracle BI Server's User Population API'

(Doc ID 1570642.1)

Last updated on NOVEMBER 01, 2017

Applies to:

Business Intelligence Suite Enterprise Edition - Version 11.1.1.6.2 BP1 and later
Information in this document applies to any platform.

You receive the following error - sort of "out of the blue":
Error retrieving user/group data from Oracle BI Server's User Population API.
Users are unable to log on.
You have to bounce the BIEE services in order for anyone to connect.

	Sign In with your My Oracle Support account
	Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms