Enabling SSO For Kerberos Using Customer HTTP Header Causes EPM Services To Fail (Doc ID 1572808.1)

Last updated on JANUARY 02, 2024

Applies to:

Symptoms

After enabling SSO the Enterprise Performance Management (EPM) services fail to start.

The following error specific to this configuration is seen in HyS9EPMServer-sysout.log:

weblogic.application.ModuleException: [HTTP:101216]Servlet: "prefs" failed to preload on startup in Web application: "workspace".
EPMCSS-00085: Failed to initialize Security agent. Invalid Security header name null . Verify Security agent configuration.

As the EPM fails to start, not able to modify SSO settings in the Shared Services console UI.

Changes

Enabled SSO for Kerberos as follows:

Shared Services Console > Administration > Configure User Directories > Security Options tab > Show Advanced Options.

Then selected:

- Enable SSO check box.
- Under SSO Provider or Agent  selected 'Other'.
- Under SSO Mechanism  selected 'Custom HTTP Header' and value left blank.

Cause

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