Essbase Registration with Shared Services Fails (Doc ID 1573257.1)

Last updated on SEPTEMBER 20, 2016

Applies to:

Hyperion Essbase - Version 11.1.1.3.00 and later
Microsoft Windows (32-bit)

Symptoms

Essbase Server registration with Shared Services fails when Shared Services and Essbase are running on separate servers.

Following error is recorded in configtool_err.log

(Jul 23, 2012, 06:30:27 PM), com.hyperion.cis.config.CmsRegistrationUtil, ERROR, Authentication failed:
com.hyperion.interop.lib.OperationFailedException: Unable to Authenticate.
at com.hyperion.interop.lib.helper.RegistrationHelper.doesProductExist(Unknown Source)
at com.hyperion.interop.lib.CMSClient.doesProductExist(Unknown Source)
at com.hyperion.cis.config.CmsRegistrationUtil.doesProductExist(CmsRegistrationUtil.java:306)
at com.hyperion.essbase.config.EssbaseAgentTaskProcessor.backup(EssbaseAgentTaskProcessor.java:471)
at com.hyperion.essbase.config.EssbaseAgentTaskProcessor.execute(EssbaseAgentTaskProcessor.java:335)
at com.hyperion.cis.config.wizard.RunAllTasksWizardAction.executeCustomTask(RunAllTasksWizardAction.java:766)
at com.hyperion.cis.config.wizard.RunAllTasksWizardAction.execute(RunAllTasksWizardAction.java:210)
at com.installshield.wizard.RunnableWizardBeanContext.run(Unknown Source)


(Jul 23, 2012, 06:30:27 PM), com.hyperion.essbase.config.EssbaseAgentTaskProcessor, ERROR, Error:
java.lang.Exception: Unable to Authenticate.
at com.hyperion.cis.config.CmsRegistrationUtil.doesProductExist(CmsRegistrationUtil.java:326)
at com.hyperion.essbase.config.EssbaseAgentTaskProcessor.backup(EssbaseAgentTaskProcessor.java:471)
at com.hyperion.essbase.config.EssbaseAgentTaskProcessor.execute(EssbaseAgentTaskProcessor.java:335)
at com.hyperion.cis.config.wizard.RunAllTasksWizardAction.executeCustomTask(RunAllTasksWizardAction.java:766)
at com.hyperion.cis.config.wizard.RunAllTasksWizardAction.execute(RunAllTasksWizardAction.java:210)
at com.installshield.wizard.RunnableWizardBeanContext.run(Unknown Source)  

 

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms