Essbase Error "CSSConfigurationException: 20:3500:Invalid user directory configuration. Error Code: 9" (Doc ID 1573343.1)

Last updated on SEPTEMBER 19, 2016

Applies to:

Hyperion Essbase - Version 11.1.1.3.00 and later
Information in this document applies to any platform.

Symptoms

Essbase fails to start with the Error message "CSSConfigurationException: 20:3500:Invalid user directory configuration. Error Code: 9"

 

Per Essbase.log


[Tue Jul 23 16:04:03 2013]Local/ESSBASE0///Error(1051527)
In Shared Services Security mode it is not possible to start Essbase when single sign on initialization fails.

[Tue Jul 23 16:24:23 2013]Local/ESSBASE0///Error(1051223)
Single Sign On function call [css_init] failed with error [CSS Error: CSS method invocation error: com.hyperion.css.CSSSystem.<init>]

[Tue Jul 23 16:24:23 2013]Local/ESSBASE0///Info(1051198)
Single Sign-On Initialization Failed !


Per SharedServices_Security_Client.log

2013-07-22 17:41:19,343 INFO  [main] Got hub location from Registry:http://tmarlhypqaapp2:28080 com.hyperion.css.registry.RegistryManager.getHubLocationFromRegistry(Unknown Source)
2013-07-22 17:41:19,468 ERROR [main] 20:3500:Invalid user directory configuration.[Root Cause: null ] com.hyperion.css.common.configuration.CSSConfigurationImplXML.initConfiguration(Unknown Source)
2013-07-22 17:41:19,468 ERROR [main] Arguments: param1={}, param2=null, param3=E:\Hyperion\logs\essbase\,  com.hyperion.css.CSSSystem.initCSSSystem(Unknown Source)
2013-07-22 17:41:19,468 INFO  [main] CSS system intialization failed. : [1500 ms] com.hyperion.css.CSSSystem.initCSSSystem(Unknown Source)

 

Cause

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