Essbase Server Not Responding to Requests from Smart View and Other Client Tools Error: "The client or server timed out waiting to receive data using TCP/IP"

(Doc ID 1584960.1)

Last updated on APRIL 05, 2018

Applies to:

Hyperion Essbase - Version 11.1.2.1.000 and later
Information in this document applies to any platform.

Symptoms

Users are not able to login to Essbase via Smart View.  There are timeout messages found in essbase.log and application log:

Application log:

Network error: The client or server timed out waiting to receive data using TCP/IP.  Check network connections.  Increase the NetRetryCount and/or NetDelay values in the ESSBASE.CFG file. Update this file on both client and server.  Restart the client and try again.

Essbase.log: 

Network error: Timed out waiting to send messages

 

Cause

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