After Upgrading OBIEE, Users are Unable To See Their Dashboard and Receive the Following Error: "Access denied for user to path /users/USER_NAME/_portal/dashboard layout"

(Doc ID 1586480.1)

Last updated on JANUARY 27, 2017

Applies to:

Business Intelligence Server Enterprise Edition - Version [1308] and later
Business Intelligence Suite Enterprise Edition - Version [1308] and later
Information in this document applies to any platform.


After upgrading OBIEE, users are not able to see their dashboard.

When they click on My dashboard link, the following message is displayed:

access denied for user to path /users/USER_NAME/_portal/dashboard layout.
Error Details
Error Codes: O9XNZMXB



Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms