Hyperion Enterprise Retrieve Hangs when OPening Spreadsheet via Terminal Server (Doc ID 1586551.1)

Last updated on AUGUST 01, 2016

Applies to:

Hyperion Enterprise - Version 6.5.1.1.000 and later
Information in this document applies to any platform.

Symptoms


When trying to access Hyperion Enterprise Retrieve via the Terminal Server, it hangs.
This happens across all the Hyperion Enterprise Retrieve worksheets. Microsoft Excel will work fine, when a Retrieve sheet is opened the Excel sheet/workbook hangs. This is true for small and large spreadsheet and affects all users.

This happens on a Windows 2003 Terminal Server with Microsoft Office 2003.

 

Changes

Installation of Microsoft KB 2501584.

Cause

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