Unable to Login to FDM Web Error "Error: An error occurred logging on to the system. Detail: Input past end of file" (Doc ID 1588298.1)

Last updated on AUGUST 08, 2016

Applies to:

Hyperion Financial Data Quality Management - Version 11.1.1.3.00 and later
Information in this document applies to any platform.

Symptoms


Unable to login to FDM via web but can access it via workbench client:

ERROR
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Error: An error occurred logging on to the system.
Detail: Input past end of file
Stacktrace:
LoadBalanceMgr._clsLoadBalance.fGetNextAvailableApplicationServer()
Hyperion.FDM.AuthorizedPages.LogonPage.AppLogin(AppName[String], Username[String], Password[String], Domain[String], Token[String]).


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to FDM via web
2. It returns with an error as mentioned above.

Cause

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