Smart view Error: "There was a problem sending the command to the program" (Doc ID 1598739.1)

Last updated on JANUARY 20, 2017

Applies to:

Hyperion Financial Management - Version 11.1.1.3.00 and later
Information in this document applies to any platform.

Symptoms

When the user attempting to double click on an Excel workbook or Shortcut to an Excel workbook to Launch Excel, Excel does not open, and the below Error message is displayed.

"There was a problem sending the command to the program"

Changes

 This problem may occur if the Ignore other applications that use Dynamic Data Exchange (DDE) setting in Excel is selected.

Cause

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