Using Discoverer 11g Viewer and a ACE Loadbalancer Causes Error 'The connection was reset' And 'The connection to the server was reset while the page was loading' (Doc ID 1604292.1)

Last updated on SEPTEMBER 15, 2016

Applies to:

Oracle Discoverer - Version 11.1.1.6.0 to 11.1.1.7.0 [Release 11g]
Information in this document applies to any platform.
***Checked for relevance on 21-Sep-2015***

Symptoms

Intermittently, users get the following message while running Reports in Discover Viewer.


This is for both direct Discoverer connections and via E-Business Suite. The issue has been noticed in Discoverer Viewer only:

The connection was reset
The connection to the server was reset while the page was loading



There are no corresponding messages in the OHS, Webcache or WLS Discoverer log files.

Environment:
Discoverer Version 11.1.1.6
3 node clustered installation with 3 node RAC, and ACE LoadBalancer used

Changes

 None

Cause

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