SmartView: Repeated 'Invalid User Credentials. Enter Correct Username and Password to Sign in' Message Despite Correct User Name and Password's Being Entered

(Doc ID 1608347.1)

Last updated on MARCH 08, 2017

Applies to:

Hyperion Financial Management - Version 11.1.2.3.100 and later
Information in this document applies to any platform.

Symptoms

Unable to connect using SmartView. The Log In screen keeps returning despite correct username and password's being entered.

Error: Invalid user credentials. Enter correct username and password to sign in.

May affect one user only.

Cause

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