My Oracle Support Banner

SmartView: Repeated 'Invalid User Credentials. Enter Correct Username and Password to Sign in' Message Despite Correct User Name and Password's Being Entered (Doc ID 1608347.1)

Last updated on MAY 14, 2021

Applies to:

Hyperion Financial Management - Version and later
Information in this document applies to any platform.


Unable to connect using SmartView. The Log In screen keeps returning despite correct username and password's being entered.

Error: Invalid user credentials. Enter correct username and password to sign in.

May affect one user only.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.